Terms of Service

Last updated 5 September 2026.

The Service is provided by TonkaTuff Pty Ltd (ABN 86 104 471 052) (ReelView, we, us or our).

By creating an account, purchasing credits, uploading content or using the Service, you agree to these Terms. If you use the Service for an agency or another business, you confirm you have authority to bind that organisation, and you means both you and that organisation.

If you do not agree to these Terms, do not create an account or use the Service.

In plain terms

This summary is here to be read. It is not the agreement; sections 1 to 26 are, but nothing in those sections is meant to contradict it.

• You own your photographs. You own the finished walkthrough. We only handle them to make the video you asked for.
• You can resell it. Put your branding on it, line-item it into a client advertising package, publish it under your own name. That is what it is for.
• The disclosure badge is optional and yours to set. An admin can switch the “AI-Animated from Real Images” disclosure on or off in the Organisation settings. Where it is on, keeping it there is a condition of using the output, including everywhere you republish it. It is the organisation’s responsibility to apply a disclosure where the law or a client requires one.
• You are the one who approves. We propose a plan; we never tick an approval on your behalf. Nothing goes to a client that you have not looked at.
• You check the space, not us. We animate the photographs you give us. We do not inspect it and we cannot confirm what it is like.
• We do not charge you for our mistakes. Retries, quality fallbacks, and scenes that come back wrong through no fault of yours are on us.
• We do not sell your data or advertise to you.

1. The agreement

These Terms, the Privacy Policy, and the order and pricing shown at checkout form the agreement between you and us. They replace earlier representations about the Service, except for written terms expressly incorporated into an order.

2. The Service

2.1 ReelView turns the photographs you supply into short animated video clips and assembles selected clips into a walkthrough.

2.2 The Service may include:

• analysis and grouping of uploaded photographs into rooms or scenes;
• a proposed scene plan, including ordering, room names and camera moves;
• generation of short video clips from your photographs;
• automated quality checks and scene flags;
• a rendered widescreen walkthrough;
• a vertical version for social media, where offered;
• an optional music bed selected from a library we provide;
• a share page for sending the result to a client or other recipient; and
• your branding applied to the output, where supported.

2.3 What “faithful by construction” means. The Service is designed to animate and interpolate between the real photographs you supply, rather than to generate features that are not present in them. That design is the point of the product, and section 12.2 gives you a remedy if it fails. It is not a warranty that every frame of every generated clip will be free of artefacts: video generation is probabilistic, and section 18 sets out what we do and do not promise.

2.4 What the Service is not. It is not a substitute for inspecting the space, for checking your source photographs, or for reviewing the output before you publish it. It does not give legal, compliance or valuation advice.

2.5 Changes to the Service. We may change, improve, suspend or discontinue parts of the Service. Where a change materially affects credits you have already bought or another material right, we will give reasonable notice where practicable, and section 22.3 applies if we discontinue the Service.

3. Accounts, agencies and access

3.1 You must give accurate account information and keep your login credentials confidential. You are responsible for activity through your account, unless it resulted from our failure to take reasonable security measures. Tell us promptly if you suspect unauthorised access.

3.2 You must not:

• create an account using another person's identity without authority;
• share access in a way that bypasses account or agency controls;
• interfere with the operation or security of the Service;
• probe, scrape, reverse engineer or bypass technical restrictions, except where the law permits; or
• use the Service in a way that breaches applicable law.

3.3 Agency accounts. Where the Service provides agency-level billing or a shared credit balance:

• credits are held by the agency, not by an individual user, and any user with access may use them;
• the agency is responsible for who it gives access to, and for removing access promptly when a person leaves;
• jobs, photographs and outputs created on an agency account belong to the agency as between the agency and its users, and we will act on the instructions of the account administrator identified to us; and
• if we receive conflicting instructions about an agency account, we may pause changes to it, tell the parties involved, and preserve the data until the conflict is resolved in writing.

3.4 We may refuse registration or require verification where reasonably necessary to protect the Service, our customers or third parties.

4. Your photographs, information and other content

4.1 You retain ownership of photographs, logos, organisation details, location information and other material you upload or provide (Your Content).

4.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transform, transmit and display Your Content only as reasonably necessary to:

• operate and provide the Service;
• generate, review, store and deliver the outputs you request;
• provide support and investigate faults, abuse or security incidents; and
• comply with law or enforce these Terms.

4.3 The licence ends when the relevant content is deleted, except where we must retain copies for legal, security, backup or transaction-record purposes for a limited further period.

4.4 We will not sell Your Content or use it for advertising. We may use aggregated, de-identified operational information (for example, failure rates by camera move) that does not identify you, Your Content or a space.

4.5 You warrant that:

• you own or control the rights needed to upload and process Your Content;
• you have any required consent or permission from the space's owner, photographer, agency, occupants and other rights-holders;
• Your Content does not infringe another person's intellectual property, privacy, confidentiality or other rights;
• Your Content and your instructions are not misleading or unlawful; and
• you are authorised to use any address, organisation branding or personal information you supply to us.

4.6 Photographs usually belong to the photographer or the agency that commissioned them, not the individual user. Do not upload photographs unless your licence from the photographer permits reproduction, adaptation and communication of the images, including through the third-party providers in section 5. Adapting a photograph into a video clip is generally beyond a bare “use in marketing” permission.

4.6.1 Inappropriate images. You must not upload sexually explicit material, material involving child sexual abuse or exploitation, graphic violence, hateful or harassing material, or any other content not appropriate for a property-marketing service.

4.6.2 Importing from a listing URL. If you use the listing-import feature instead of uploading files directly, the warranties in 4.5 and 4.6 apply in exactly the same way to every photograph it brings in. Importing changes how the photographs reach us, not what you are promising about them: confirm it only for your own listing, using photographs you have the right to use.

4.7 People and personal information in photographs. Your photographs often contain other people's personal information: occupants' possessions, family photographs, correspondence, vehicles and registration plates, or people themselves. You must not upload material containing people, identifying documents, sensitive information, or other content not needed for the requested walkthrough, unless you have a lawful basis and the necessary permissions. Where the photographs contain personal information of an owner, occupant, tenant or other person, you are responsible for giving that person the notice required under the Australian Privacy Principles, including that their information may be disclosed to overseas recipients for processing. The Privacy Policy tells you which countries, so you can pass that on.

We provide a short notice template in the upload screen to help you explain the processing, overseas recipients and public share-link model to an owner, occupant or tenant. It is a convenience, not legal advice, and does not replace any notice or consent required in your circumstances.

5. Third-party providers and overseas processing

5.1 We use third-party providers to operate the Service, including for video generation, vision analysis and quality review, payments, hosting, storage and email. The Privacy Policy names the principal providers, what each receives, and the countries in which they process data.

5.2 You authorise us to disclose the content and information necessary for those providers to perform the requested services, subject to the Privacy Policy and our arrangements with them. If you cannot lawfully permit that disclosure for a particular space, do not upload it.

5.3 Provider outages, limits, delays, changes or failures may affect the Service. We remain responsible for our own obligations under these Terms and applicable law, but we do not promise that a third-party service will always be available or produce a particular result.

6. The plan, flags, and your approval

6.1 Before rendering, ReelView will normally show you a proposed plan. You may rename rooms, reorder or omit scenes, choose from available camera moves and give other supported instructions. The plan is a proposal, not a guarantee of the final output.

6.2 We do not approve anything on your behalf. Approvals (accepting a flagged scene, accepting a walkthrough as fit to publish) are never pre-selected, pre-ticked or inferred from inaction. They require your deliberate act.

6.3 Flags. Where the Service identifies uncertainty or a possible quality issue, it flags the scene for your decision. A flag is not a finding that the space is misrepresented, and the absence of a flag is not a guarantee that a scene is accurate. Automated quality review reduces obvious defects; it does not verify the space.

6.4 Your approval record. We record which account approved which scene and walkthrough, and when. That record exists so you can show that a person reviewed the output before publication, and we will provide a copy to you on request. Because it is a record of your compliance, we retain it for 7 years even where the underlying job is deleted, and it contains no photographs. You can download it yourself at any time from Your account.

6.5 You are responsible for checking the plan, every generated scene and the assembled walkthrough before you publish or send it to anyone.

7. Outputs, ownership and reselling

7.1 Subject to your compliance with these Terms and payment of applicable charges, we assign to you any rights we have in the completed walkthrough and other customer-specific output produced for you. This excludes:

• ReelView's software, systems, prompts, templates, models, methods and other pre-existing material;
• third-party material or rights we do not own or control; and
• aggregated, de-identified operational information.

7.1.1 Music. Music from our library is licensed to you, not assigned to you under section 7.1. Where you include a track in a completed walkthrough, we grant you a non-exclusive, worldwide, perpetual, royalty-free licence to use, publish and distribute it only as embedded in that walkthrough, for property marketing on websites, property portals and social media, including paid online advertising.

You may supply or resell the completed walkthrough to your client and permit the client to use that embedded music for the same purposes. The licence does not permit you or your client to extract the music, use it with another video or recording, or license or distribute it separately. The music is not exclusive to you.

This licence does not cover use in films, television, radio or commercial multi-platform video games unless we separately confirm the necessary rights in writing. You must pass these limits on to anyone to whom you supply the walkthrough.

7.2 Commercial use and resale. You may use, brand, distribute, publish and resell the completed walkthrough as part of your own marketing services, including line-iteming it into a client-funded advertising package at a price you set, publishing it on portals and social platforms, and supplying it to your client. You may present it under your own brand and are not required to identify ReelView as its source, except that any disclosure badge you have switched on under section 8 must remain.

7.3 Your customer relationship is yours. You contract with your client in your own name and on your own terms. These Terms do not appoint you as our agent or authorise you to enter a contract on our behalf. They do not remove any rights a client or another recipient may independently have under applicable law. You must not make a representation, warranty or commitment about ReelView, the Service or an output on our behalf, or one that is inconsistent with these Terms.

7.4 Flow-down. Where you supply an output to another person, you must not grant rights greater than those you hold, and you must pass on any disclosure badge condition in section 8 and the use restrictions in section 9.

8. AI disclosure badge

8.1 The Service can composite the “AI-Animated from Real Images” disclosure, or any other disclosure the Service or applicable law requires, into the delivered video frames. The badge is optional: an admin of your organisation switches it on or off in the Organisation settings, and it applies to that organisation’s walkthroughs from then on. The default is on.

8.2 It is the organisation’s responsibility to make sure a disclosure is applied where required; for example, to comply with applicable law or a client’s requirements. We do not decide on your behalf whether a particular output needs one.

8.3 Where a disclosure badge is switched on, it is composited into the delivered video frames rather than carried as a separate layer or metadata, and you must not remove, crop, obscure, alter, blur, overlay or otherwise defeat it, or publish a version in which it has been removed or made materially unreadable.

8.4 Downstream publication. Portals, social platforms and CRMs may re-encode, crop, trim or letterbox video, especially between widescreen and vertical formats. You are responsible for checking that the badge remains legible in the version actually published. If a platform's processing removes or obscures it, do not publish there, or contact support and we will help you produce a version that survives it, at no charge and without using a change.

8.5 These obligations do not limit any disclosure obligation you have under the Australian Consumer Law or other law, and applying the badge does not by itself discharge those obligations; accurate content is still your responsibility under section 9.

9. Faithful representation, acceptable use, and refusals

9.1 You must not use the Service or an output to:

• misrepresent a space's rooms, features, condition, dimensions, views, fixtures or surroundings;
• imply that an object, feature or view exists where the source photographs do not support it;
• process photographs of a space without a legitimate connection, authority or permission;
• create deceptive, fraudulent, defamatory, unlawful or discriminatory material;
• expose personal or confidential information without authority;
• remove or defeat a disclosure badge that has been switched on under section 8; or
• facilitate a breach of law or another person's rights.

9.2 We may refuse an instruction, prevent an output from being generated, or suspend access where we reasonably believe the Service is being misused or an output would create a legal, safety or rights risk.

9.3 If we refuse something, we will tell you why. A refusal will identify what we cannot do, give a short reason, and, where one exists, point to the nearest supported alternative. If you think a refusal is wrong, reply to it or contact support and a person will look at it. We may withhold detail where explaining it would defeat security or abuse prevention, or where the law prevents us.

9.4 A refused instruction never uses a credit or a change (section 11.3).

10. Credits, pricing, GST and invoices

10.1 Prices are in Australian dollars and include GST unless stated otherwise. Current pricing and pack contents are those shown at checkout.

10.2 A credit is the unit used to produce one walkthrough under the applicable plan. Credit packs currently offered are shown at checkout.

10.3 Credits:

• do not expire. While your account is open, an unused credit stays usable, however long it sits. Section 14.4 (dormant accounts) never deletes an account that holds credits, and section 22.3 applies if we discontinue the Service;
• are not transferable, exchangeable or redeemable for cash, except where the law requires;
• are shared within the agency account where the Service provides agency-level balances; and
• are used only as described at the time of purchase.

10.4 GST and tax invoices. We will issue a tax invoice for each purchase to your account email and make it available in the Service, so you can recharge the cost to a client as part of an advertising package. Whether GST applies to what you charge your client, and how you disclose it to them, is a matter between you and your client.

10.5 We may change prices or packs for future purchases. A change does not affect credits you have already bought.

10.6 A credit is used when you approve the plan and start rendering. Uploading photographs, letting the system propose a plan, and reviewing that plan never use a credit.

11. Changes and re-renders

11.1 Each completed walkthrough includes 7 changes under the applicable plan.

11.1.1 When changes must be used. Changes are available for 14 days after the walkthrough is rendered. After that the walkthrough becomes read-only: you can still watch, download and share it, and its share link keeps working, but scenes can no longer be regenerated and the intro and outro branding can no longer be edited. Unused changes lapse at that point.

11.2 A change means one request to regenerate one scene. A request affecting several scenes uses the cost of each affected scene. A change may include a new camera move or other supported instruction, but does not guarantee a particular result.

11.2.1 What a scene costs. Every scene costs one change, whether it was built from one photograph or two. The cost is always shown before you confirm: the review screen names the number and what it leaves you, and nothing is counted until you accept it.

11.3 A change is not counted where:

• we decline the request because it is outside the Service, or would require invention or misrepresentation;
• the first generation failed because of a ReelView or provider fault;
• our own quality process required a retry or fell back to another approach;
• the returned scene does not meet the applicable quality standard for reasons outside your request; or
• the scene contains content not supported by your source photographs (section 12.2).

11.4 Unused changes do not carry over to another walkthrough and are not separately transferable or refundable, unless the law requires it or we agree in writing.

12. We do not charge for our own failures

12.1 You will never pay to fix a defect you did not cause. System retries, quality fallbacks, provider errors and re-renders needed because our process fell short are absorbed by us, do not use a credit, and do not use a change.

12.2 Invented content. If a delivered scene shows a room, feature, opening, view or object that is not supported by the photographs you supplied for it, tell us. We will regenerate or remove that scene at no charge, it will not use a change, and if we cannot produce an acceptable scene we will return the credit for that walkthrough.

12.3 Failed walkthroughs. If a walkthrough cannot be completed because of a ReelView or provider failure, we will return the credit or provide another remedy the law requires. If only some scenes fail, we may retry or replace them without charging a credit; if the walkthrough still cannot reasonably be completed, we will return the credit.

12.4 Change of mind. Once rendering has started, credits are not refundable merely because you change your mind or dislike a creative result, subject to your non-excludable rights under the Australian Consumer Law (section 19) and any express promise in these Terms.

12.5 Unused credits bought in error. Contact support@reelview.com.au. We will refund an unused credit to the original payment method where it is reasonable and lawful to do so.

13. Payments

13.1 Payments are processed by Stripe or another provider shown at checkout. We do not receive or store complete card numbers.

13.2 You authorise the payment provider to charge the displayed amount using the method you select. You must not use a payment method without authority.

13.3 If a payment is reversed, disputed, fraudulent or not received, we may suspend access to the affected credits or account while we investigate.

14. Storage, deletion, share links and dormant accounts

14.1 Keeping your content. We retain the photographs, job records and completed walkthroughs associated with an open account unless you delete a job under section 14.2, the relevant account is closed, or section 14.4 applies. For agency-owned jobs, the relevant account is the agency account, not only the individual login that created the job. We keep completed walkthroughs so authorised users can watch and download them and existing share links can work. Keeping the original photographs does not extend the changes period in section 11.1.1.

Limited copies and records may remain for the backup, legal, security and transaction-record purposes and periods explained in the Privacy Policy.

14.2 Deleting a job. You may delete a job in the Service. Deleting it removes its photographs, outputs and job data, subject to backups and legal or security retention, and will break its share link.

14.3 Closing an account. To close your individual login, or to request closure of an agency account you are authorised to manage, email support@reelview.com.au. We will verify your identity and authority and act within the period required by law or, where no period applies, within 30 days.

Removing an individual user does not by itself delete jobs, photographs or walkthroughs owned by their agency. We act on authorised agency instructions for those shared assets. A request concerning your own personal information will still be considered under the Privacy Policy and applicable law.

Closing an agency account removes its live jobs and outputs and stops their share links, subject to any retention required by law or a valid dispute hold. Transaction records are kept where tax law requires; they contain no photographs.

14.4 Dormant accounts. An agency account is eligible for dormant deletion only if its unused credit balance is zero and none of its users has used the Service while signed in for 90 days. We do not delete the agency's work merely because the person who originally created it is inactive or has left the agency.

Before deleting an eligible account, we email each current agency administrator about 30, 7 and 1 day before the proposed deletion date. We do not delete it unless all three warnings have been sent and at least one day has passed since the final warning. A missed or failed warning postpones deletion.

Any signed-in use by a member of the agency stops the pending deletion and resets the 90-day inactivity period. Opening a walkthrough while signed in counts as use. An account holding unused credits is never deleted under this process.

14.5 Share pages are public. A share page is accessible to anyone who has the link, by design, so you can send it to a client. Do not include confidential or sensitive information in a walkthrough, and do not send a link to someone who should not see it. A share link may stop working when the job is deleted, the account is closed, or the Service changes.

15. Privacy

Our Privacy Policy explains what personal information we collect, why, how we use and disclose it, overseas processing, retention, security and your privacy rights. It forms part of these Terms.

Do not give us personal information unless you have a lawful basis and have given any required notice or obtained any required consent for the relevant use and disclosure, including the overseas disclosure described in section 5 and section 4.7.

16. Intellectual property in the Service

16.1 We and our licensors own the Service, including its software, design, interfaces, prompts, workflows, documentation, trademarks and underlying technology. Section 7 sets out what you own.

16.2 These Terms give you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose while your account is open. They do not transfer ownership of the Service or permit you to copy, resell, modify, distribute or exploit the Service itself. (Reselling the output is permitted; see section 7.2.)

16.3 ReelView and related marks are trademarks or business names of TonkaTuff Pty Ltd or its licensors. Do not use them in a way that suggests endorsement or partnership without permission.

17. Confidentiality

Each party must protect confidential information received from the other and use it only for the purposes of the relationship. This does not apply to information that is public through no breach, was already lawfully known, is independently developed without using confidential information, or must be disclosed by law (with notice where legally permitted).

18. Availability and disclaimers

18.1 We aim to provide a reliable Service, but it may be unavailable or delayed because of maintenance, network problems, provider outages, capacity limits, security incidents or events outside our reasonable control.

18.2 Video generation is probabilistic. We do not promise that:

• every photograph will produce a usable scene;
• every scene will render successfully on the first attempt;
• every generated movement will match your preferred creative result;
• the Service will be uninterrupted or error-free; or
• an output will achieve a sale, enquiry, valuation, approval or other commercial result.

18.3 We do not promise that an output substitutes for a physical inspection, professional photography, legal advice or a compliance review.

18.4 Section 19 prevails over this section.

19. Australian Consumer Law

19.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law. If a provision would do so, it does not apply to that extent.

19.2 To the extent section 64A of the Australian Consumer Law permits, where the services supplied are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, at our election, to supplying the services again or paying the cost of having them supplied again. This limitation does not apply if it is not fair or reasonable for us to rely on it, or where the law otherwise prevents it.

20. Liability

20.1 Subject to section 19, our total liability arising out of or relating to a particular walkthrough is limited to the amount you paid for that walkthrough, or the value of the credit used for it if no separate amount was paid.

20.2 Subject to section 19, our aggregate liability for all other claims relating to the Service in any 12-month period is limited to the greater of the amounts you paid us in that period and AUD $500.

20.3 Subject to section 19, we are not liable for loss to the extent it is caused by your unlawful or unauthorised use of the Service or an output, an alteration you make that creates the defect, or your breach of these Terms. This does not exclude liability to the extent the loss is caused by our negligence, wilful misconduct or breach of these Terms.

20.4 These limits do not apply to liability that cannot lawfully be limited, or to our fraud or wilful misconduct.

21. Indemnity

21.1 To the extent permitted by law, you indemnify us and our officers, employees and contractors against a third-party claim, and the resulting loss, liability, cost or expense, but only to the extent the claim arises from:

• Your Content or your instructions;
• your breach of the warranties in section 4;
• your unlawful, misleading or unauthorised publication or use of an output, including a failure to carry a disclosure required by law or agreed with your client; or
• your other material breach of these Terms.

21.2 Claims procedure. We will give you prompt written notice of a claim for which we seek an indemnity, with reasonable available details. You may control the defence and settlement of the claim using legal representatives reasonably acceptable to us. We will provide reasonable cooperation at your expense and may participate with our own counsel at our expense. You must not settle a claim without our written consent if the settlement admits our fault, imposes a non-monetary obligation on us, or does not fully release us. A delay in notice reduces your obligation only to the extent it materially prejudices your defence.

21.3 The indemnity is reduced to the extent the loss was caused by our negligence, wilful misconduct or breach of these Terms, and does not apply to the extent the law prevents it.

22. Suspension and termination

22.1 You may stop using the Service at any time and may request closure under section 14.3.

22.2 We may suspend or terminate access if you materially breach these Terms, you fail to pay or a payment is reversed, your use creates a security, legal, rights or safety risk, we are required to by law or by a provider, or we discontinue the Service. Where practicable we will give notice and an opportunity to fix the breach. We may act immediately where necessary to prevent harm, fraud, abuse, unlawful conduct or a security incident.

22.3 If we discontinue the Service, or terminate your account for our own convenience, we will give reasonable notice, allow you a reasonable period to download your outputs and photographs, keep existing share links working for that period where practicable, and refund the amount you paid for unused credits.

22.4 If we terminate for your material breach, unused credits may be forfeited only to the extent the law permits and the circumstances justify.

22.5 Sections intended by their nature to survive termination do so, including ownership, payment obligations, disclosure obligations for outputs already published, confidentiality, disclaimers, liability, indemnity, privacy and dispute provisions.

23. Changes to these Terms

We may update these Terms. We will post the updated version and change the “Last updated” date. For a material change we will give reasonable notice to your account email where practicable, and the change will not take effect for at least 14 days. If you continue to use the Service after the effective date, you accept the update. If you do not accept a material change, stop using the Service and contact us about unused credits; we will refund the amount you paid for them.

24. Notices and support

Questions, complaints and legal notices:

TonkaTuff Pty Ltd (ABN 86 104 471 052), trading as ReelView
Business address: 62 Payne Street, Auchenflower QLD 4066
Telephone: 0410 692 691
Email: support@reelview.com.au

We may send account and legal notices to the email address on your account. Keep it current. Dormant-account warnings under section 14.4 are sent to each current agency administrator, so agency administrator addresses must be kept current too.

25. Governing law and disputes

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the courts of that jurisdiction and courts hearing appeals from them, subject to mandatory rights or remedies under Australian law.

Before starting formal proceedings, please contact support@reelview.com.au and try in good faith to resolve the matter. This does not prevent either party seeking urgent relief, and does not affect your right to complain to the Office of the Australian Information Commissioner or another regulator at any time.

26. General

If a provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary and the rest continues. A failure or delay in enforcing a right is not a waiver. You may not assign your rights or obligations without our written consent, except where the law permits. We may assign these Terms as part of a merger, sale, restructuring or transfer of the Service, provided this does not reduce your non-excludable rights.