How much does a walkthrough cost?

One credit each. Packs are 1 for $249, 10 for $2,290, 25 for $4,975. You only spend the credit when you approve the plan; uploading and previewing is free.

What if a render fails?

The credit is refunded automatically to your balance. Every credit movement, including refunds, is on your History page.

Can I change a shot after it is rendered?

Yes. Every walkthrough includes 7 changes, for 14 days after it renders. Watch any shot and ask for it again. Each regeneration uses one change, whatever the scene.

My credits never expire?

Correct. A credit you bought years ago still renders a walkthrough today; they belong to the organisation, not one person.

Help

How ReelView works, and what to do when something looks wrong.

ReelView turns your still images into cinematic walkthrough videos. Upload the photos you already have and pick the shots you want. Each walkthrough uses one credit. The rest of this page answers the questions that come up along the way.

Frequently Asked Questions (FAQ)

How much does a walkthrough cost? One credit each. Packs are 1 for $249, 10 for $2,290, 25 for $4,975. You only spend the credit when you approve the plan; uploading and previewing is free.
What if a render fails? The credit is refunded automatically to your balance. Every credit movement, including refunds, is on your History page.
Can I change a shot after it is rendered? Yes. Every walkthrough includes 7 changes, for 14 days after it renders. Watch any shot and ask for it again. Each regeneration uses one change, whatever the scene.
My credits never expire? Correct. A credit you bought years ago still renders a walkthrough today; they belong to the organisation, not one person.

Walkthrough Credits

One credit is one finished walkthrough. Packs are 1 for $249, 10 for $2,290, 25 for $4,975, GST included. Credits belong to the organisation, not to a person, so everyone on your team draws on the same balance and any admin can top it up.

Credits do not expire. A credit you bought two years ago still renders a walkthrough today.

You are charged when you approve the plan, not when you upload. Uploading photos and seeing the proposed shots costs nothing, so you can look before you commit.

A walkthrough that fails is refunded automatically. If the render breaks, the credit goes back on your balance without you asking. You can see every movement, including refunds, on your History page.

Changes and regenerations

Every walkthrough includes 7 changes, for 14 days after it renders. You can watch any shot and ask for it again. Every shot costs one change, whatever it was built from, and the page tells you what a regeneration will spend before you confirm it.

A regeneration we asked for never costs you a change. If our own review rejects a shot and re-renders it, that is our quality problem, not your allowance.

What the scene labels mean

Label	Meaning
Queued	Waiting its turn. Scenes render a few at a time.
Rendering	Being animated from your photo now.
Verifying	Rendered, and being reviewed for faults before you see it.
Rendering	The review found something, so it is being rendered again, at our cost, not against your changes.
Ready	Passed review and is in your walkthrough.
Action required	We were not confident enough to ship it without you looking. Watch it and either keep it or ask for a regeneration.
Skipped	Left out of the walkthrough. You skipped it, either on a flagged shot or on the opening or closing card.
Stopped	Stopped before it finished, usually because the job was cancelled.

“Action required” is not an error. It means the automatic review was uncertain, and we would rather you decided than quietly ship something you would not have chosen.

Before you approve a flagged shot, a quick check helps:

All the rooms you expect are there. Check the count on the review screen.
The rooms look right to you: the layout, the doors and windows, the size of the space.
Nothing was invented into the shot: no people, pets, reflections or furniture that was not in the photos.
The lighting and colours read as the real room, not an idealised version of it.
You are happy with how the camera moves and where it finishes.

If any of it is off, ask for a regeneration rather than shipping it. That is what the decision is for.

Why a room was left out

Some rooms are left out before rendering starts. The photo that opens the walkthrough as its title card is not built into a scene of its own, so the same room does not appear twice. A room whose photos do not look like the property is left out too: a floor plan, or a screenshot from a portal.

The plan screen names every room it left out, and why.

A shot that fails our own review is never dropped quietly. It comes back to you marked “Action required” and the decision is yours.

A left-out room does not cost you anything.

Photos

Use these guidelines for best results:

Bright, sharp, eye-level landscape photos work best. Shoot from a doorway or room corner, and include as much of the space as possible.
Keep shots clean and uncluttered. Natural light works best; avoid heavy filters, blur, extreme wide-angle distortion and dark, backlit images.
One or two strong photos per room are enough. One creates a polished scene; two complementary angles add depth and a natural transition.
Avoid people, pets, faces and logos. Your walkthrough is animated from the photos you upload, so keep each image focused on the space.
Near-duplicate photos of the same room are detected and only one is used, so there is no need to prune them yourself.

What you get

Each walkthrough is a 16:9 master, a 9:16 cut for Instagram and TikTok, and a share page you can send to a client. They do not need an account to watch it. Your address and branding appear on the closing card.

Can I add music? Yes. Tick “Include audio track” on the plan, then pick a genre and a track. A track is already selected for you, with the reason beside it, so you are never starting from nothing. Change it, preview it, or pick your own. You can still change the track on the review screen before your walkthrough is built. Leave the box unticked and the walkthrough is silent.

Room names on screen

ReelView can print the room name in the top left of each scene for the first few seconds, so a viewer knows what they are looking at before the camera moves.

It is off unless you turn it on. Tick “Show room names on scenes” on the plan, or “Show room names” on the review screen if you change your mind after seeing the shots.

Names appear on both the 16:9 master and the 9:16 cut. The opening and closing cards never carry one. The name comes from the room’s label, so renaming a room renames its banner.

The disclosure badge

ReelView can burn an “AI-Animated from Real Images” disclosure into the video, so viewers can see a walkthrough was generated from still photos rather than filmed on site.

The badge is on by default: every walkthrough carries the disclosure unless an admin of your organisation switches it off in the Organisation settings.

It is the organisation’s responsibility to make sure the disclosure is applied where required, for example to comply with applicable law or with a client’s requirements. Where the badge is switched on, it must not be removed, cropped out or obscured; that condition is set out in the Terms.

Deleting things

You can delete any walkthrough from its own page, which removes the video, the photos you uploaded and the share link. That cannot be undone, and any link you have already sent stops working.

We keep your work while your account is open. There is no timer that quietly deletes old jobs, because your photos are what a regeneration re-renders from. An account with no credits that goes unused for a long time is warned several times before anything is removed. The Privacy page has the detail.

Still stuck

Email support@reelview.com.au and include the walkthrough's address or its link. If a render failed, say so. The credit should already be back on your balance, and if it is not we will put it there.